Compare your measurements with our size guide and check the fit notes and model measurements in the product details. If you are between sizes, email contact@eternoir.ro with the product name and your measurements for help.

Standard shipping in Romania is free, with no minimum order value. For other available European Union destinations, standard shipping is EUR 25 below EUR 300 and free for orders of EUR 300 or more. Available destinations outside the European Union have a flat shipping fee of EUR 30 per order, with no free-shipping threshold. Checkout confirms destination availability and the amount in your payment currency. See our shipping policy.

In-stock items are processed and dispatched within 5–7 business days. This is the preparation period before dispatch; it does not include transit time. Transit time depends on the destination and carrier.

For items marked as pre-order, preparation and dispatch may take up to 30 calendar days, unless a different period is explicitly stated on the product page or agreed directly. Please contact us before ordering if you need an item by a particular date.

We accept orders for the destinations available at checkout. If your country is not listed, contact us before ordering. After dispatch, we email you a tracking number. For deliveries outside the European Union, import charges may apply separately; see the shipping policy.

You can notify us of your decision to return a garment within 14 calendar days of receipt. Visit Request a return to choose between your customer account and email. You do not need an account to contact us.

We provide the return address and shipping instructions directly after your request. Please contact us before sending your parcel; do not assume that our registered office is the return destination. Send the goods back within 14 calendar days of notifying us.

For a change-of-mind return, you cover the direct return shipping cost unless we agree otherwise. This does not apply to costs we must bear for faulty or incorrect goods. See the return and refund policy.

For a statutory withdrawal, we refund payments within 14 calendar days of being informed of your decision. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Refunds use the original payment method unless you expressly agree otherwise; your payment provider may need additional time to post the credit. Full details are in our return and refund policy.

Email contact@eternoir.ro with your order number and a description of the issue. Photos can help us assess it. We will explain the appropriate next steps. Your statutory rights remain unaffected.

Follow the care label and the instructions in the product details, as care requirements vary by fabric and garment. If you are unsure, contact us with the product name before washing or treating it.

Yes. You can check out as a guest and contact us by email about your order or a return. For any other question, email contact@eternoir.ro.