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Shipping policy

At ETERNOIR, we are dedicated to providing you with the finest quality garments, crafted from newly produced, 100% silk.
Our commitment to excellence is reflected in our meticulous manufacturing process and the care we take with each order.

Free Shipping within Europe, Including the UK

We are pleased to offer free standard shipping to all countries in Europe, including the United Kingdom. No additional shipping fees will be charged at checkout for these destinations.

1. Standard Shipping for In-Stock Items

Orders for in-stock items are processed and shipped within 5-7 business days to ensure each piece meets our exceptional quality standards. Once shipped, you will receive a confirmation email with tracking details.

Delivery times vary based on your location and the courier service. While we do our best to ensure prompt delivery, please note that courier companies are responsible for any delays beyond our control.

2. Pre-Order Items

For items not readily available and marked as pre-order, we require up to 30 days to process and ship your order. This extended period accounts for the time needed to produce our exclusive silk fabrics and tailor them into the fine garments you love. Unless explicitly stated otherwise on the product page or through direct communication, please anticipate this 30-day preparation period for pre-ordered items.

3. Expedited Shipping

Should you require expedited shipping, please contact us before placing your order. While we strive to meet every shipping request, the nature of our products and their production process may limit our ability to expedite shipping. We will communicate transparently with you about the possibilities based on your specific needs.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the delivery status of your purchase.

5. International Shipping

We currently ship to all countries in Europe, including the UK, and the United States.

Shipping Rates and Delivery Estimates:

  • Europe (including the UK): Free standard shipping on all orders.

Estimated Delivery Time: We aim to ship your purchase within 5-7 business days. Delivery times may vary due to customs processing or other unforeseen circumstances.

Customs Fees and Taxes

The recipient of an international shipment is responsible for payment of any duties, taxes and fees that may be applied by the destination country. If you are not sure of the applicable fees, we recommend that you contact your local customs office for clarification before placing your order.

Delivery Guarantee

  • While we strive to provide accurate delivery estimates and work with reputable courier companies, we cannot guarantee delivery times as they may be affected by unforeseen circumstances such as weather delays or logistical issues beyond our control.

  • If you have any concerns about your order or delivery status, please contact us and we will do our best to assist you.

Address Accuracy

  • Please ensure that your shipping address is correct at the time of checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Order Tracking

  • After your order is shipped, you will receive an email with tracking information.

  • Use the tracking number provided to monitor the status of your shipment.

Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us immediately.

  • We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

6. Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We are only able to make changes or cancellations before your order has begun processing. Once an order has entered the processing stage, we cannot guarantee changes or cancellations.

Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please do not hesitate to contact us at contact@eternoir.ro. We are here to assist you.

Thank you for choosing ETERNOIR.